xbate's Privacy Policy
Read our full commitment on how your personal information is collected, stored, and kept secure.
Introduction & Scope
xbate is a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") applies to every person who uses the xbate platform — whether you visit our website, create an account, or use any of our services.
Through this Policy we aim to clearly explain why your personal information is collected, how it is stored, who it may be shared with, and what rights you have. Continuing to use xbate's services indicates that you have read and agreed to the terms of this Policy.
What Information We Collect
xbate only collects information that is necessary to provide services, ensure security, and meet legal obligations. The types of information we collect are grouped into three categories below.
2.1 Registration & Identity Information
Information you provide yourself when creating an account:
- Full name and date of birth (for age verification — only persons aged 21 and above may create an account)
- Email address and mobile number
- Password (stored in encrypted form — we never see your password in plain text)
- Payment account details, such as your bKash, Nagad, Rocket, or Upay number
2.2 Transaction & Financial Information
Information recorded automatically during deposit and withdrawal processes:
- Amount, date, and time of each transaction (BST, UTC+6)
- Payment method used (bKash, Nagad, Rocket, Upay)
- Transaction reference number and status
- Details of bonus usage and wagering activity
2.3 Technical & Device Information
Information collected automatically when you use our platform:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type (mobile, tablet, or desktop)
- Pages visited, session duration, and click data
- Information collected via cookies and similar tracking technologies
Purpose of Data Use
xbate uses your information for the purposes listed below. Each purpose is defined to provide you with better service or to meet a legal obligation.
3.1 Account Management & Identity Verification
Your name, date of birth, and contact details are used to create your account, process logins, and verify security. Age verification (21+) is a mandatory step that ensures responsible gaming.
3.2 Transaction Processing
Payment-related information is used to successfully process your deposit and withdrawal requests. This information is essential for confirming transactions via bKash, Nagad, Rocket, and Upay, and for preventing fraud.
3.3 Customer Support
When you contact support via live chat or email ([email protected]), we use recorded information to verify your account details and resolve your issue quickly.
3.4 Security & Fraud Prevention
Technical data is analysed to detect unauthorised logins, multiple account creation, or suspicious transactions. This process runs continuously to ensure SSL encryption and fair play.
3.5 Service Improvement
Analysing which features are used most and which pages users spend the most time on helps us make the platform more user-friendly. This analysis is always conducted at an aggregate level, not at an individual level.
3.6 Communication & Notifications
Your email address or mobile number is used to send transaction confirmations, account security alerts, and policy change notifications.
Data Sharing & Disclosure
xbate does not sell your personal information to any third party. Only the minimum necessary information may be shared in the specific circumstances described below.
4.1 Payment Processors
The transaction information required to complete deposits and withdrawals is shared with the payment gateways of bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.
4.2 Technology & Service Providers
Technology partners used to operate the platform (such as cloud hosting and security monitoring) are given access only to the information needed to perform their specific tasks. They may not use this information without our instruction.
4.3 Legal Obligations
We may be required to disclose your information to the relevant authorities in response to a court order, government directive, or other legal requirement. In such cases we provide only the minimum amount of information necessary.
4.4 Business Transfers
In the event of a sale, merger, or acquisition of xbate's business or assets, your information may be transferred to the acquiring entity. In such a case we will notify you in advance and clearly communicate the new policy.
Data Security Measures
To keep your information secure, xbate has implemented technical and organisational security measures at multiple levels.
SSL Encryption
All communication between the platform and your device is protected by SSL (TLS) encryption. This ensures that third parties cannot intercept or read your data.
Encrypted Storage
Sensitive information, particularly passwords, is stored using industry-standard hashing algorithms. xbate staff cannot view any user's password.
Access Controls
Only authorised staff may access your account information, only for specific tasks, and only to the minimum extent necessary. All access is logged and regularly reviewed.
Security Monitoring
Round-the-clock (24/7) automated security systems detect suspicious activity and immediately raise alerts. Any unauthorised access attempt is automatically blocked.
While we are committed to ensuring the highest level of security, it is not possible to guarantee 100% security on the internet. You are encouraged to use a strong password and not share your login details with anyone.
Cookies & Tracking Technologies
Cookies and similar technologies are used to ensure the smooth operation of the xbate platform and to improve the user experience.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, validating security tokens, and keeping the platform's core functionality active. Without them the platform will not work properly.
6.2 Functionality Cookies
These cookies are used to remember your preferred language, display settings, and other customisation choices. You will not need to reconfigure your settings each time you visit the site.
6.3 Analytics Cookies
Analytics cookies are used to understand which sections of the platform are used most. This information helps improve the quality of the service and is always processed in anonymised form.
Cookies can be disabled through your browser settings, but doing so may limit some functionality of the platform.
Data Retention Period
xbate retains your information only for as long as necessary. Retention periods may vary depending on the type of information.
7.1 Account Information
All account information is retained while your account is active. After an account is closed, certain information may need to be retained for a defined period to meet legal obligations.
7.2 Transaction Records
Financial transaction records are retained for the long term to meet legal and regulatory requirements.
7.3 Technical Logs
Technical logs collected for security monitoring are retained for a limited period and are automatically deleted once that period has passed.
Your Rights & Controls
As a user of xbate, you have certain important rights regarding your personal information.
8.1 Right to Access
You have the right to know what information we hold about you. To view this information, please submit a request to [email protected].
8.2 Right to Rectification
If any information on your account is incorrect or incomplete, you may request that it be corrected. The support team is available via live chat or email to assist with this.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted. For example, if the accuracy of the information is disputed or the legal basis for processing is questioned.
8.5 Right to Data Portability
You may request the information you have provided in a structured, machine-readable format. This request can be made through the support team.
To exercise any of the above rights, please get in touch — our team is ready to assist 24/7.
Protection of Minors
xbate is operated for persons aged 21 and above only. We do not knowingly collect information from any minor.
Date of birth is verified at the time of account creation. If we become aware at any point that information has been collected from a person under the age of 21, that account and all associated information will be deleted immediately.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
As xbate improves its services, this Privacy Policy may change from time to time. For any changes, we will follow the steps below:
- The updated Policy will be published on the platform and the "Last updated" date at the top of the page will be revised.
- For significant changes, registered users will be notified by email or through a platform notification.
- Continuing to use the platform after a change will be considered acceptance of the new Policy.
We recommend that you visit this page regularly and stay informed about any changes to the Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.
Privacy-related contact
Email: [email protected]
Live chat: available 24/7 on the platform
When sending a request to view, correct, or delete your information, please contact us from the email address associated with your account so we can verify your identity quickly.